FAQs

Welcome to our Frequently Asked Questions page! Here you’ll find all the info you need about shopping with us at M&S. If you don’t find what you’re looking for, feel free to reach out to us! 💌

1. What products do you sell? 🛍️

At M&S, we specialize in a wide range of products across all niches. From home decor 🏠 to fashion 👗, fitness gear 🏋️♀️, pet supplies 🐶, and more – we have something for everyone! Explore our categories to discover your next favorite item. 💖

2. How do I place an order? 🖥️

Placing an order is easy peasy!

  1. Browse our store and add your favorite items to the cart. 🛒
  2. Once you're ready, head to checkout and enter your shipping details. 📦
  3. Choose your payment method and hit "Place Order" – you're done! 🙌

3. Do you offer gift cards? 🎁

Yes, we do! You can purchase a gift card for yourself or a loved one, making it the perfect present for any occasion. Gift cards are available in various denominations and can be redeemed for any product on our site! 💌

4. What are your shipping times? ⏳

  • Domestic (USA): 3-5 business days 🚚
  • International: 7-15 business days 🌍
    We strive to get your order to you as fast as possible, and once your order ships, you’ll get a tracking number to follow its journey! 📦

5. I ordered a personalized item — where do I send the photos or details? 📸✍️

If you purchased a personalized product, please send your photos or customization details to mys.clothing.us@gmail.com.
Make sure to include your order number in the email so we can match your customization with your purchase. Thank you! 🤍

6. Can I change or cancel my order? 🔄

You can make changes up to 2 hours after placing your order.

7. What if I received a damaged or incorrect item? 🛠️

Oh no! If you received a damaged or incorrect item, we sincerely apologize for the inconvenience. Please reach out to our customer support team at mys.clothing.us@gmail.com and provide your order details. We’ll arrange a replacement or full refund. 💖

8. Do you offer returns or exchanges? 🔄

At this time, we do not offer returns or exchanges on any of our products — including personalized and non-personalized items. All sales are final.
Please double-check your order details before placing it. If you have any issues with your order, feel free to contact us — we're happy to help! 💌

9. How can I contact customer support? 📞

You can contact us anytime at mys.clothing.us@gmail.com We aim to respond to all inquiries within 24-48 hours. If your question is urgent, please feel free to mention it in your email, and we’ll prioritize your request. 😊

10. Are your products eco-friendly? 🌱

We are committed to sustainability! Many of our products are eco-friendly, including our packaging, materials, and sourcing. Look for the green 🌿 eco-friendly icon on our product pages to find items that align with your values.

11. Do you offer discounts or promotions? 💸

Yes, we do! Keep an eye on our site for special discounts and promotions. You can also sign up for our newsletter to be the first to know about upcoming sales, exclusive deals, and new product launches. 📩